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Orders
The status of your order is easy to find.
- Check your email- You are required to enter an email address during Checkout; you will receive emails keeping you up-to-date about the status of your order.
- Visit the website- Sign In for your Order History at www.mapleherbs.com - you may view information about your most recent orders (including tracking information) as well as past orders.
- In case you are unable to get it, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.
- Occasionally, for reasons beyond our control, we run out of stock on certain item/s. We are usually able to replenish stock within a few business days. However, if we can obtain your product within this time, we will delay your order for a few days in order to ship it in its entirety.
- If some part your order is Out of Stock for an extended period of time, we will split the order and ship the in-stock products without any delay while placing the remaining item/s on back-order.
- Depending on the availability we will either ship the back-ordered item/s when available at no extra shipping cost or cancel that item off your order, and you may reorder it again at a later date.
We can cancel your order till the product has not been shipped out of our warehouse. Once the tracking number has been generated and uploaded under your order status, we cannot cancel your order. In that case, you need to refuse delivery of the product or return it to us. On receipt of the product back to our warehouse, we will issue you full refund in 2-3 business days.
For further details, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.Short product issue can be the result of quantity mismatch/ listing error/ back-ordered (Out of Stock) items/ human error etc. In such cases, please contact us on Phone +91 6289525902 (Mon - Fri 9 AM to 6 PM IST) or email us support@mapleherbs.com or chat with us – we will be happy to assist you.
Shipping
Our registered office is located in Kolkata, West Bengal, India and our warehouses/fulfilment centers are located in New Delhi, India and New York, United States. Once you place an order, all of the items ship directly from our United States warehouse to your delivery address.
Yes, below is the list of the countries we deliver to currently:
1. Austria
2. Belgium
3. Bulgaria
4. Canada
5. Croatia
6. Cyprus
7. Czech Republic
8. Denmark
9. Estonia
10. France
11. Finland
12. Germany
13. Greece
14. Hungary
15. Iceland
16. India
17. Ireland
18. Italy
19. Latvia
20. Lithuania
21. Luxembourg
22. Malta
23. Netherlands
24. Norway
25. Poland
26. Portugal
27. Spain
28. Sweden
29. Switzerland
30. United Kingdom
31. United States of America
Items classified as HAZMAT - Hazardous / Highly Flammable / Corrosive, per the FAA (Federal Aviation Administration) regulation is forbidden to be shipped by Air cargo, hence we do not retail / wholesale Aerosol items.
- Delivery across India is free of cost and at no additional charges.
- The item price is inclusive of Import duty for all orders, hence Import duty is prepaid- you don’t have to pay anything extra at the time of delivery. The item price excludes 18% GST (Goods & Service Tax); hence your final order amount will be Product price + 18% GST on pan India basis.
- However if your order is to be delivered anywhere outside India, then a basic shipping fee is applied depending on the location of delivery.
We ship all our orders through our Standard Shipping partners- Delhivery, Blue dart & DTDC. Depending on your delivery pin code, we choose the fastest shipping carrier for you. Delivery typically can take up to 15-20 business days from the order date. At the time of delivery, you may be asked to share an OTP (one-time password), which you will previously receive on your registered mobile number. This process is implemented to make sure that your order does not end up in the wrong hands. For more details, please refer to our Shipping Policy.
Products
- During warmer months, customers should consider their shipping destination climate and possible heat exposure that may occur to temperature-sensitive items. We offer expedited shipping methods along with add-on cold-pack services that you may choose to help lower the risk of heat related damage to your products.
- Please be informed that we may not ship probiotics or gummies in ice-packs nor are they shipped to us from the manufacturing companies cold or in icepacks.- We store probiotics properly in our climate-controlled warehouse. There is a lot of misinformation about the stability of probiotic products. Probiotics are actually made to withstand shipping and are overstuffed to compensate for potential die-off. Packages and bottles are hermetically sealed with heat. The plastic sealing helps protect the product from exposure to oxygen, which is what really kills the bacteria. After the package is opened by the customer and oxygen does get into the bottle, it is suggested to follow the directions on the package.
Most probiotics will survive in room temperature up to six months. If exposed to extreme heat, the product may degrade a little but is not ruined. The product is still usable. Please be sure to refrigerate as soon as possible. In the future, if you have concerns, please choose an expedited shipping method.
