Privacy Policy

EFFECTIVE DATE: 14/01/2020

Welcome to mapleherbs.com. This Privacy Policy applies to the information we collect about you when you use our website (www.mapleherbs.com) (the "Site") or when you otherwise interact with us, including through our customer service channels.

When we use the term "Maple Herbs" or "we" or "us," we are referring to Maple Herbs Private Limited.

Information We Collect

You may choose to provide us with Information in a variety of ways. For example, you may provide information to us when you place an online order, sign up for our marketing emails, create an account etc. The types of information we collect about you include your name, email address, physical address, payment method information, billing and shipping address, phone number, birthday, demographic information and any other information you choose to provide.

In addition, we automatically collect information about you when you visit the Site ("Usage Information"), including your IP address, browser type and domain name, the date/time and length of your visit, the functions you used and content you viewed, the number of times you visit and/or purchase from the Site, the items you place in your shopping cart, the webpages you visited before and after visiting the Site and other information collected through cookies and other tracking tools (Please see the section titled "Cookies and Tracking Tools" for more information).

How We Use the Information We Collect

We use the information we collect, for the purposes described in this Privacy Policy. First and foremost, we use the information we collect to create, maintain and improve our Site, products and services. We also use the information we collect to:

  • Customize your experience on the Site
  • Perform data analysis, identify usage trends and improve our products and services, including the Site
  • Provide our products and services, including fulfilling your product orders
  • Respond to your requests or inquiries and provide customer support
  • Contact you about programs, products, or services that we believe may be of interest to you, including new product or service announcements, savings or discount programs, special offers from other companies or other promotional offers
  • Conduct market research, surveys and similar inquiries to help us understand trends and customer needs across product categories or customer groups
  • Alert you about a product safety announcement or recall or correction of an offer, promotion, or advertisement
  • Enhance the security of our Site and services
  • Monitor and prevent fraud, and Enforce our Terms of Use and other policies

How We May Share the Information We Collect

We won't disclose information we collect about you to anyone outside of Maple Herbs, except in the following circumstances.

Service Providers

We disclose information to third-party service providers that we engage to provide us and you with various services ("Providers"). Examples of Providers include data analysis firms, credit card processing companies, companies that help fulfil your orders, website hosting providers, fraud detection and identity verification services, customer service, e-mail and SMS vendors, auditing firms and other providers. Providers also include any co-promotion partners with which we jointly develop or market products or services. Some Providers may collect information on our behalf or through your use of the Site.

Corporate Transactions

We may disclose information we collect about you to third parties as part of a corporate business transaction, such as a merger, acquisition, joint venture, or financing or sale of some or all of our assets, including in the context of bankruptcy proceedings.

In Compliance with Law

In addition, we may disclose your information we collect about you as we deem necessary or appropriate: (1) comply with applicable law; (2) respond to requests from governmental authorities, including those outside your country of residence; (3) comply with subpoenas and other legal processes; (4) pursue available remedies or limit damages we may sustain; (5) protect our operations, rights or properties and those of our affiliates; and (6) enforce our Terms of Use and other applicable policies.

Aggregate or De-Identified

We may aggregate your information we collect about you with that of other individuals, or otherwise de-identify the information we collect about you, and share that aggregated or de-identified data with third parties, but only in a form in which the information can no longer be used to identify you as an individual.

Consent

We may also share personal data with third parties when we have your consent to do so.

We may share personal information with advertising partners, including Google, to display personalized ads based on user behavior and preferences. These partners may use cookies or similar technologies to track user activity on this and other websites.

Privacy of Children

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children. If we become aware of such data collection, we will delete the information immediately.

Cookies and Tracking Tools

We use cookies, web beacons and similar tracking technologies ("Tools"), including those provided by other companies, which collect and track information about you and your activities online over time and across different websites and online services.

By using this site, you consent to our use of cookies and similar tracking tools unless you have disabled them via your browser or device settings. You can manage your cookie preferences in the browser settings.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

Legal Basis for Processing

We will only process personal data about you in the following situations:

  • As necessary to perform our responsibilities under our contract with you. For example, by processing your order and delivering the products you purchase.
  • When we have a legitimate interesting processing your personal data. For example, to communicate with you about changes to our Site or legal documents, to prevent fraud, or to provide, protect and improve our products and services.
  • If we request your consent to a specific processing activity, and you provide your consent in the manner indicated.
  • In some cases, processing will be necessary for compliance with a legal obligation, such as response to legal process requests.

Compliance with Google Policies

We adhere to Google's Advertising and Data Processing policies, ensuring transparency and the lawful handling of user information.

Data Subject Requests

You have the right to access personal data we hold about you and to ask that this data be corrected. In certain cases, you may also have the right to request that we erase data we are processing or to restrict or object to certain of our processing activities. You may also have the right to request that we provide you with the personal data you have provided us in a portable form for transmission to another controller's service. If you would like to exercise any of these rights, you may contact us as indicated below.

Users can opt out of personalized advertising by visiting Google Ads Settings or using industry opt-out mechanisms like YourAdChoices.

Data Retention

We store the information we collect about you for as long as is necessary for the purpose for which we originally collected it. We may retain certain information for legitimate business purpose or as required by law.

Data Breach Policy

In the event of a data breach, we will notify affected users and relevant authorities within the required legal time frame.

Notification of Changes to Privacy Policy

We reserve the right to change this Privacy Policy. Users will be notified of material changes via email or a prominent notice on the Site before the changes take effect.

If you have any questions about this privacy statement, the practices of this Site, or your dealings with Maple Herbs, please contact us support@mapleherbs.com.